RECOMMENDED QUALIFICATIONS FOR YOUR HVAC SERVICE PROVIDED

Although you have your own set of criteria, sometimes we are asked for our opinion of the minimum qualifications a HVAC service provider should have:

A central, national dispatch call centre.
Toll free service telephone numbers.
24 hour emergency service, 7 days a week, 365 days per year, in six time zones.
Internal infrastructure to provide a quick response to the site, quick and detailed reports and recommendations, and accurate invoicing.
Consistent, seamless and professional coverage across Canada.
A reporting system to advise of all maintenance and repair activity (weekly, monthly, quarterly, annually).
A single, designated contact for all communication.
Minimum $5 Million liability insurance. (Show Proof of same)
A designated service manager as a contact for each location being serviced.
Professional Engineers on staff or available at the expense of the contractor and at the request of the customer.
Maintain an “Ozone Depleting Substance Emission Control Service Log” as required by law.
Proof of good standing with the Workers Compensation Board. (Show Proof of same)
A list of licensed HVAC/Refrigeration mechanics on permanent staff with their certification numbers.
A company profile including; History, Resources and a company Organizational Chart with key personnel identified.
A letter from the designated Engineer stating they will take responsibility for any design or retrofits.
Refrigeration recovery units and vacuum pumps on each service vehicle.
A Contractor Certificate of registration under the Gas Safety Act.
A Contractor license under the Power Engineers, Boilers and Pressure Vessel safety act.